PHILIPPINE CONCERT + FESTIVAL SHUTTLES

PASSENGER TTTERMS + CONDITIONS

LAST UPDATED: MARCH 2024

IMPORTANT NOTICE

In becoming a REGISTERED & PAID TWOTEENTOURS PASSENGER, the Passenger fully understands and agrees to the TwoTeenTours Passenger Terms & Conditions without question. Any complaints raised by registered, paid Passengers challenging the Terms & Conditions set herein will not be up for consideration once the registration process has been completed. Should Passengers have concerns about the stated Terms & Conditions on this page, it is their sole responsibility to approach the TTTeam (TwoTeenTours staff) for clarification BEFORE PROCEEDING WITH REGISTRATION OR PURCHASE. TwoTeenTours and all affiliated TTTour Partners are not liable for problems arising from not having read and understood the TwoTeenTours Passenger Terms & Conditions.

GUIDELINES AT A GLANCE

But you still need to READ THIS ENTIRE PAGE to know what you're signing up for!

This is just a summary of our most frequently enforced guidelines. Passengers are fully responsible for reading the full Terms & Conditions to understand the scope & limitations of each guideline.

No Telegram = No SeaTTT Policy
You may represent your Group of Passengers on Telegram.
Booking has a maximum of 30 minutes to prevent holding of TTTickets too long in carts.
Bought a TTTicket? That means you agreed to this entire page without question.
Once paid for, all TTTickets are NON-REFUNDABLE.
Need to edit your TTTicket info? You need to REBOOK with a rebooking fee.
Legal Guardians may book or join our Telegram on behalf of the Minor Passenger.
You can book on behalf of a Group (1-5 Passengers) under ONE TRANSACTION.
Registering for a Group? Every Passenger has to be registered.
Wanna sit with friends? BOOK UNDER ONE TRANSACTION.
Passengers from different transactions won't be allowed to switch vehicles or seats.
Priority seating will be made available for PWD, Senior Citizens, and those with motion sickness.
More than 10 Passengers? Leave a Telegram comment and skip the TTTicketing.
One-Way TTTickets are allowed, but sold at FULL PRICE.
For specific guidelines & schedules, visit your desired TTTour Page.
Your reservation TTTicket serves as an official fare TTTicket for all intents and purposes.
Yes, we accept Fly-in Passengers from overseas and VisMin provinces.
We have several payment methods in PHP and USD available.
All our shuttles are ROUND TRIP and POINT-TO-POINT. No side drop offs or pickups.
Unlimited seats are available at Phase 1 & Phase 2 of our TTTicketing timelines, no matter the TTTour.

DATA PRIVACY

We at Tridem Collective prioritize the safety and privacy of your data. Any and all information we ask of you will only be used for official purposes, so we can reach you if there are any concerns. We strictly honor the Data Privacy Act of 2012 and have no interest in data mining, selling, or sharing your information to third parties. Everyone working at Tridem Collective is bound by a Non-Disclosure Agreement to protect your information.

DEFINITION OF TERMS

TELEGRAM - A chat app available for iOS and Android
PICKUP POINT - Where the check-in is located & where the Passengers will board the Shuttle
MEETUP POINT - Where each Shuttle Group will agree to meet prior to check-in

NO TELEGRAM = NO SERVICE POLICY

All TwoTeenTours Passengers are required to be a part of the TwoTeenTours Public Telegram Channel.
NO TELEGRAM = NO SERVICE : All inquiries will now be addressed on the Telegram Channel. Social media, site chat, and email inquiries will be redirected to Telegram.
TTTickets of Passengers not in the TwoTeenTours Telegram Channel will be rendered null & void.
For a Group of Passengers, it’s allowed to send only one (1) Representative to join our Telegram.
Group Representatives are fully responsible for relaying all information from the Channel to their companions and responding on behalf of all the Group Members who are not present.
All Passengers are responsible for the information they miss on the channel and passenger chats.

PAID PASSENGER GROUP CHAT

The link to the PAID PASSENGER GROUP CHAT will be posted on Telegram.
Don't have the link? Please check the PINNED POSTS on our public Telegram channel.
Passengers inside the Paid Passenger chats are strictly prohibited from sharing any information or screenshots of communication to non-chat members or post private chat content on social media. This is in accordance with the Data Privacy Act of 2012.
Please respect the privacy of all TTTeam and Passengers within the chat. Breach of privacy will result in cancellation of ticket without refund.

TTTOUR DDAY

DISPATCH TRIP : PLACE OF ORIGIN > DESTINATION

DEFINITION OF TERMS

TTTOUR DDAY - The day of the event / concert
TERMINAL MANAGER - a TTTeam member in-charge of the terminal.
PLACE OF ORIGIN - The TTTerminal the Passenger signed up for
DESTINATION - The venue of the concert / festival / event
DISPATCH - The exact time the shuttle must leave the TTTerminal, no grace periods.
CHECK-IN - This process can take up to 30 minutes per vehicle. Please be early.
VALID ID - Any ID with full Government name + photo of the Passenger (Vaxx Cards allowed if with photo). School ID only allowed for underage passengers.
TTTICKET - The downloadable shuttle ticket from tttridem.com with a QR CODE, TICKET NUMBER, ORDER NUMBER listed.
UNDERAGE PASSENGERS - Anyone who is 17 years old or younger by the date of the event. May travel alone with the Legal Consent Form.
CHILDREN - Anyone who is 13 years old or younger by the date of the event. Not allowed to travel unaccompanied (without their legal guardian) even if there is a Legal Consent Form.
LEGAL CONSENT FORM - Required for all underage passengers whether or not accompanied by the legal guardian.
MEDICAL WAIVER - Required for all passengers with medical conditions affected by land travel, whether or not they have a Disability document.

PASSENGER CALL TIME

TwoTeenTours no longer imposes strict passenger call-times.
However, if a Passenger is late, the shuttle will leave without the latecomers.
If latecomers miss their shuttle, they are not entitled to a refund or new shuttle.
There is no guarantee there will be seats for the latecomers who miss their shuttle.

DISPATCH TIME

Dispatch Time is the exact time the shuttle will leave the terminal, complete or not.
There will be no waiting or grace period for latercomers.
Terminal Managers are instructed not to wait for latecomers.
Soundcheck or VIP ticket holders are not encouraged to take shuttles after 9am. This is only applicable for the Philippine Arena / Philippine Sports Stadium. Dispatches for Clark Global City or New Clark City will be much earlier especially if there are pre-event activities announced.
Soundcheck or VIP ticket holders who choose later dispatches cannot rush their shuttle.
We allow early dispatch if the shuttle attendance is 100% complete.
Soundcheck and VIP ticket holders are encouraged to choose the earliest available dispatch. Any later and we cannot guarantee timely arrival for early activities.

PICKUP POINT

This is the point where the vehicle will let the passengers board.
This is determined by TwoTeenTours.
Passengers cannot request pickup points.
This is subject to the permission we have from the venue.
TwoTeenTours will provide Google Maps links, landmarks, and directions.
For pass-through permits, TwoTeenTours will only have ten (10) minutes to board.
SOP: We will only call the vehicle for pickup when attendance is complete or it's time to dispatch.
Guidelines vary per terminal, please be in the paid passenger chat to learn more.

MEETUP POINT

This is where passengers will meet before pickup / dispatch.
This will be determined in the paid passenger group chat.
This is where attendance will take place.
10 minutes before dispatch, everyone will move from meetup point to pickup point.
Please coordinate with your shuttle representative (SHREP) the day before.

SHUTTLE REPRESENTATIVE

A volunteer passenger who is willing to be the point of contact for their vehicle & TTT.
SHREPs will be given a small thank you token for their effort.
If the vehicle has no SHREP, all group members must be active on the chat.
Whatever passengers miss within their chat is their full responsibility.

SHREP RESPONSIBILITIES

Take attendance
Submit attendance to Terminal Manager
Report when arrived at venue to TM in the group chat
Take returning attendance after the event
Submit returning attendance to On-Site Manager
Report when arrived back at point of origin
Report if there are issues or delays in transit
Make sure Priority seats are for those who need it
Inform TTTeam if there are any issues / concerns on behalf of group

CHECK-IN

This is when the Terminal Manager will give passengers their wristband and boarding passes.
SHREPs are required to submit the attendance sheet to the Terminal Managers.
The attendance sheet, signed by the passengers, is the clearance for the TM to call the shuttle.

CHECK-IN REQUIREMENTS

ID with complete name and birth date
Shuttle ticket from TwoTeenTours (can be phone copy or printed, up to you!)

PASSENGERS WITH LEGAL CONSENT FORMS & MEDICAL WAIVERS

This is to be done online only. Please fill up the form BEFORE THE EVENT.
All waivers can be found here - TTT LEGAL CONSENT FORM & MEDICAL WAIVER

EARLY DISPATCHES

All ticket holders who need to be at the venue early, choose the EARLIEST AVAILABLE DISPATCH.
VIP / Soundcheck ticket holders who do not select earliest available dispatches cannot rush their shuttles to leave earlier than the scheduled dispatch.

PRIORITY SEATING

Please inform your SHREP if you qualify for any of the following:
- Person with Disability
- Elderly
- Have motion sickness or other related land travel conditions
- Adult with a child (13 and below)
Only the above will be given priority seating
All other Passengers may board AFTER priority seats have been settled into

SEAT ASSIGNMENTS

TwoTeenTours doesn't entertain specific seat reservations.
Seats are first-come, first-served upon boarding, after Priority seats are filled.
But if you as a group decide to create a seat map and agree to seating, you may.
Any internal seat maps need to be unanimous and facilitated by the SHREP.

SOUVENIR BOARDING PASSES + WRISTBANDS

Per TTTour, TwoTeenTours will release souvenir boarding passes and wristbands.
Each boarding pass and wristband is themed to the concert / tour.
These are the official souvenir freebies of TwoTeenTours.
These are official tour documents and proof that the passenger is under our care.
You will receive your boarding pass and wristband at the terminal on event day.
If the event is 2 days or more, passengers cannot claim next day passes/bands ahead.

PLACE OF ORIGIN > DESTINATION GUIDELINES

Passengers are strongly encouraged to arrive early enough for attendance.
Passengers who miss their shuttle are not entitled to the next shuttle.
Passengers who miss their shuttle are not entitled to a refund.
Passengers who are running late and know they'll miss their shuttle cannot hold dispatch.
Eating and drinking inside the vehicle is allowed, but Passengers are responsible to clean as you go.
There will be trash bags in the vehicle, please use those properly.
Only passengers in major terminals may store luggage in their vehicle's undercarriage.
If a passenger misses their GOING TRIP, they may still avail of their RETURN TRIP.
Dispatches can only leave earlier than scheduled if attendance is complete.
Extra seats are not guaranteed for walk-in passengers or latecomers who missed their shuttle.

GOING CHANCE PASSENGERS

These are passengers who did not book with us in advance
We cannot guarantee we will have seats for Chance passengers going or returning
Chance passengers are the last priority for boarding
Only if there are seats available, will we open Chance passengers
Available seats will only be announced on Telegram if there are any
Extra seats are not guaranteed for last chance passengers or latecomers who missed their original shuttle dispatch

Last chance passengers cannot select their dispatch time unless the TM says there are options
TwoTeenTours is not obligated to serve Last Chance passengers if there are no availabilities
Last Chance passengers will not be entitled to any additional freebies, if any
If a Last Chance Passenger has no Valid ID to present, boarding won't be allowed
If an underage or Last Chance passenger does not fill the online waiver, they cannot board

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TTTOUR DDAY

AT THE VENUE (DESTINATION)

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HQ - TTTEAM HEADQUARTERS

Depending on the event, this may be van/s or a booth.
This is where you will find on-site TTTeam members.
TwoTeenTours will always send staff to the venue to assist passengers.
There will be basic first aid and admin support.
Go here if you can't find your vehicle.
Location of the HQ (also known as the MOTTTHERSHIP) will depend on the event.

ON-SITE SHUTTLE POLICY - FOR 1-HOUR A/C USE

All TwoTeenTours shuttles are allowed to use 1-hour of a/c in the parking.
Shuttle passengers need to agree when that time will be and inform the driver.
If the driver refuses to turn the a/c on, please report to HQ immediately.
You may eat / sleep / freshen up inside your vehicles during the 1-hour use.
Even when the a/c is off, you may still hang out inside the vehicle.
The 1-hour is accumulated and cannot be 1-hour per person or per group.
It's to be decided as a group, when that 1-hour will be.
The 1-hour aircon cannot be extended or repeated.

ON-SITE SHUTTLE POLICY - LEAVING OF ITEMS IN SHUTTLE

Only non-valuables are allowed to be left - example: towel, pillow, jacket, extra clothes, tumbler.
If you leave valuables, TwoTeenTours, our TTTeam, drivers, and the vehicle supplier will not be responsible for the loss or damage of the item.
Prohibited valuables - documents (id/passport), money (card, cash, checkbook, passbook, etc.), gadgets (laptop, camera, tablet, etc.)

PASSENGERS WITHOUT EVENT TICKETS

For those who are underage passengers, if your Legal Guardian or a necessary aide / companion does not have event tickets, they are free to remain in the shuttle or within the vicinity of the HQ / MOTTTHERSHIP van during the day. But please be wary of the event organizers' policies regarding attendance without event tickets. All passengers riding with TwoTeenTours to the concert / event venue are expected to adhere to the policies of the event organizer.

HOW TO PREPARE FOR A DAY ON TTTOUR

Bring all your own necessities: water jug/bottle, medications, toiletries. But please don't bring your very expensive, branded tumblers so that if anything gets lost in the chaos, you don't miss it.
There are no walkable convenience stores, restaurants, or banks.
Depending on the organizer, there might be a mobile ATM. But bring cash already, because there won't always be a place to withdraw cash.
Bring your own snacks, because even if there are meals for sale, there might not be a lot of snacks.
Prepare to wait or have something to do that won't consume all your energy.
Bring cooling or drying items: towel, hand fan, extra clothes, umbrella, hat, shades, windbreaker or jacket. The weather is tricky in open-air spaces with little shade. Prepare for changes in the weather.
You may nap in your shuttle, so it's good to have a neck pillow with you.
The best tip? Prepare for a field trip!

PHONE SIGNAL AT THE VENUE

Even with the power of a telecom sponsor, sometimes signal conks out because of the amount of people trying to communicate within the venue. This is why you need to coordinate with your shuttle group.

POST-EVENT MEETING: COORDINATE WITH YOUR SHUTTLE GROUP

Before unloading from the shuttle, make sure you and your shuttle group know where to meet after the concert. Make sure you all know your plate number, what the shuttle looks like, and where it's located. This way, you won't have such a hard time during the post-event chaos when everyone is rushing to their vehicles to try and get out of the venue on-time.

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TTTOUR DDAY

RETURN TRIP : DESTINATION > POINT OF ORIGIN

Please study this thoroughly because it's very different from the previous section!

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POST-EVENT MEETING: COORDINATE WITH YOUR SHUTTLE GROUP

Before unloading from the shuttle, make sure you and your shuttle group know where to meet after the concert. Make sure you all know your plate number, what the shuttle looks like, and where it's located. This way, you won't have such a hard time during the post-event chaos when everyone is rushing to their vehicles to try and get out of the venue on-time.

POST-EVENT CHAOS

After the event, people tend to rush back to their vehicles so they can exit the premises as soon as possible. Please do not get overwhelmed by the chaos.
In the event your shuttle moves, our team will be prepared to help you locate your vehicle.
If you don't see your shuttle in the same place as before, go to the HQ / MOTTTHERSHIP.
If you plan to still buy food or drink or use the bathroom, please make sure your SHREP knows.

NO-SHOW, NO-RESPONSE POLICY

Please be in your shuttle or the HQ / MOTTTHERSHIP within 30 minutes of the event ending.
If by the 45-minute mark you have not informed your SHREP where you are and you don't show up, the shuttle may leave without you and we cannot guarantee there are still seats or vehicles returning to your point of origin.
If you have any intentions of making stops at the venue before going to your shuttle, please INFORM YOUR SHREP.
Waiting for passengers past 45-minutes post-event will only be allowed if we have been informed they're on the way. If we have no information, the automatic cut-off is 45-minutes.

LEAVING THE VENUE

SHREPs are required to submit the return attendance sheet to get greenlit for the return trip.
As soon as the passengers are complete & attendance is submitted to the On-Site TTTeam, the shuttle will begin to exit the premises.
If the passengers are not complete, by the 45-minute mark, the shuttle will begin to exit the premises.
Parking fees will be settled by TwoTeenTours for the Philippine Arena / Sports Stadium.
For other venues, TwoTeenTours will coordinate with the drivers directly re: Parking Fees.
Waiting for passengers past 45-minutes post-event will only be allowed if we have been informed, they're on the way. If we have no information, the automatic cut-off is 45-minutes.
SHREPs and Passengers are not authorized to force the return of the vehicle. Without the return attendance sheet, the shuttle cannot leave.
Coach Captains will only leave on the On-Site TTTeam's instructions.
An unauthorized departure will be penalized, charging the Coach Captain.
If there are concerns about leaving the venue, please approach the On-Site TTTeam.

POST-EVENT FLIGHTS AND OTHER EARLY NEXT-DAY COMMITMENTS

As much as TwoTeenTours exercises the best effort to empty out the venue of all our vehicles as soon as possible, due to the lack of transportation options leaving the venue late in the evening, we will have to follow our standard operating procedure of waiting at least until 45-minutes if the shuttle attendance is not complete.
In the event of NO-SHOW, NO-RESPONSE after the 45-minute grace period lapses, it will be the present shuttle passengers who will decide if they will wait a little more or leave.
Strictly no rushing the TTTeam to release the shuttle before the completion of the grace period.
If you want to leave right away, please agree with your group to complete attendance ASAP.
If complete before the 45-minute grace period and with a complete attendance sheet, the shuttle may leave.

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REBOOKING

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REBOOKING IS STRICTLY SUBJECT TO APPROVAL

TTTeam members reserve the right to REFUSE REBOOKING INVOLVING DISPATCH TIME AND TTTERMINAL CHANGES if they see that it would not be logistically or financially feasible.

WHAT IS REBOOKING?

Transfer of ownership of shuttle ticket - name and contact info change = PHP 800.00 fee
Change of DISPATCH SCHEDULE or TERMINAL = PHP 350.00 fee

HOW TO REBOOK

Type #REBOOKREQUEST + #TOURNAME on Telegram
TTTeam members will reach out to assess if changes can be accommodated.
If approved, you'll be sent to the form.

WHY IS APPROVAL NEEDED?

If timeline is too short, change of ownership will not be accommodated.
If timeline is too short or new dispatch sched / terminal is full, request will be decline.
Upon booking, all booking details must be final.
Please only buy your shuttle ticket if you are 100% SURE.

REBOOKING ELIGIBILITY

You no longer need the shuttle ticket, so you sold it or gave it to someone else and want to transfer ownership of the shuttle ticket because no refunds are allowed.
You have legitimate reasoning for the change of schedule or terminal (please note, that this is not all we consider for change of terminal or schedule - if there are no available seats in your new, desired terminal or schedule, we cannot bump an existing passenger to make room).

DEADLINE FOR REBOOKING

72H before the event, strictly no more rebooking.

REBOOKING POLICIES

No rebooking less than 72H before the event day.
Rebooking can only be done once.
Rebooking fees are PER PASSENGER, not per transaction.
It's not allowed to skip rebooking and just book anew. Duplicate booking will be deleted.

WHY ARE THE REBOOKING GUIDELINES SO STRICT? AND WHY ARE THE PENALTIES SO HIGH?

TwoTeenTours is limited with manpower, time, and resources. Rebooking is an extra service. Going back to correct the mistakes and amend the information of our passengers is still not within the scope of our capacity. Most of our data processing is manual and done in large volumes. To maintain our service quality, these limitations are to ensure we always have the manpower and time to focus on the more important aspects of our service.

We ask for your patience as we endure these growing pains and find ways to optimize our processes while remaining sustainable. We need our passengers' cooperation so that one day we may grow our resources to eventually eliminate a rebooking penalty and have room to let our passengers experience a smoother process. Please bear with us.

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HOW TO DOWNLOAD YOUR TTTICKETS

STEP-BY-STEP PROCESS

Go to tttridem.com
Login to your account
Click on Profile and choose My Account
Click on Events
Click Upcoming Events
Expand the Event of your choice
Click Download Tickets

CONFIRMATION IS NOT INSTANT

When you Download your TTTicket, chances are it will say UNPAID, even if you just sent in your POPFORM. Don't panic, because changing the status of your TTTicket is manual on our end. It really will take a while considering the volume of bookings we're receiving.

RESERVATION WILL NOT CHANGE TTTICKET STATUS

Paying the reservation fee will not reflect on your TTTicket status.
TTTicket status will only change from Unpaid to Pain when FULLY PAID.

FOR ORDER NUMBERS CONTAINING MULTIPLE TTTICKETS

When you download the TTTicket PDF of your Order, all individually named TTTickets will already be included in the succeeding pages

FINDING YOUR TICKET NUMBER AND ORDER NUMBER

When you’ve DOWNLOADED YOUR TTTICKET, open the PDF
Both Numbers are ABOVE THE QR CODE
Ticket Number: Individual Ticket Number (There can be several Ticket Numbers under one Order Number)
Order Number: The transaction Number

TRACK YOUR TTTICKET STATUS + KNOW YOUR SHUTTLE ASSIGNMENT

TwoTeenTours provides a publicly-accessible TTTracker for ticketing. This is a Google Spreadsheet containing all our unit codes and the Passengers (represented by TTTicket and Order Numbers that only that Passenger and TTT can identify).

This TTTracker allows prospective Passengers to see what's available, which vehicles are vans or buses, and which TTTerminals have been opened or closed down.

This is updated by the TTTeam on a daily basis and also allows Passengers to know if we have received their payment.

Kindly bookmark this link and VIEW ON DESKTOP since mobile or tablet view is limited and prone to glitches.

Publich Dispatch Tracker & Vehicle Finder

UNDERAGE PASSENGERS + CHILDREN

UNDERAGE PASSENGERS

Anyone who is still seventeen (17) years old or younger on the day of the event.
Underage passengers are required to submit a Legal Consent Form with or without their Legal Guardian.

CHILDREN

Anyone who is still thirteen (13) years old or younger on the day of the event.
Children are not allowed to ride with TwoTeenTours without a Legal Guardian present.
Even with a Legal Consent Form, children cannot ride TwoTeenTours shuttles unaccompanied.
The companion of the child must be at least eighteen (18) years of age on the day of the event with ID.

LEGAL CONSENT FORM

This must be accomplished by the Legal Guardian.
This must be submitted online, not in-person at the terminal.

UNDERAGE / CHILD BOARDING REQUIREMENTS

School ID or Vaccination ID with full name
TwoTeenTours shuttle ticket with matching name on ID
Photocopy of any document proving the birth date of the passenger

LEGAL GUARDIAN (COMPANION) REQUIREMENTS

Valid ID with name and birth date
TwoTeenTours shuttle ticket with matching name on ID

What if the Underage Passenger turns eighteen (18) too close to the event day and still does not have their valid ID in time for the event?

Present the same documents required of underage passengers, but present a file with birthdate to prove the passenger is eighteen (18) by the day of the event.

Telegram Updates for Off-Site Guardians

Please take note of your child's UNIT CODE (ex. MOA 3A).
If you follow our event-day updates on the public Telegram channel of TwoTeenTours, you can wait until a report on your child's UNIT CODE appears to see what time they arrive at the venue, and what time they arrive when they return to their point of origin.
Kindly bear in mind that TwoTeenTours will not assume the role of the Legal Guardian while on the road, at the terminal, or at the venue. But please brief your child so they know where our HQ / MOTTTHERSHIP is located if they need any help at all at the venue.

These Terms and Conditions are not here to prompt any anxiety in our Passengers, but rather, we would like to encourage thorough preparedness.

We at TwoTeenTours are very passionate about providing our Passengers with the most convenient, safe, and enjoyable services we can offer at the best possible price. But for us to give our best, we need the diligent cooperation of our Passengers in studying the material we offer and understanding the way our system works.

TwoTeenTours is a private, independently-operating shuttle service that is not affiliate with concert or event organizers. TwoTeenTours reserves the right to establish and implement our own terms and conditions, as well as to turn away from serving those who refuse to cooperate with the guidelines that are designed to help us operate sustainably at competitive shuttle prices.

IMPORTANT REMINDERS

Please be mindful that TwoTeenTours is NOT A TRAVEL AGENCY. We do not book flights, accommodation, or non-concert shuttles for Passengers. We will provide help and support as locals by answering queries for first-timers in Manila or traveling in general, but ALL OUR PASSENGERS are required and expected to be responsible in planning their travel.

Kindly bear in mind that the areas where our TTTerminals are all located are prone to unexpected traffic even if the information on GoogleMaps or Waze says otherwise. The traffic congestion in the Philippines is not to be underestimated. Please plan for your visit with lots of room for unexpected events, especially if you plan to get to us through the Ninoy Aquino International Airport.

The Philippines is unfortunately a tough environment for those who are heavy commuters from other countries. This is proven by the fact that the Philippine Arena isn’t actually very far from even the southernmost municipality on our TTTerminal list. It’s simply not friendly for an average commuter. This is why our service exists, because not only are the transfers confusing or non-existent, our trains don’t even extend to the cities outside of Metro Manila.

FREQUENTLY ASKED QUESTIONS

THIS FAQ SECTION IS ONLY FOR QUESTIONS THAT HAVE NOT BEEN ANSWERED IN THE ABOVE TERMS.

If you don't find what you're looking for here, then please read the terms! It might be there!

Why doesn't TwoTeenTours use the artist name or official event name when promoting shuttles?

We create our own branding to respect the intellectual property and copyright owned by the artist, their management, and the organizer who has exclusive rights to the copyright of the event here in the Philippines.

If TwoTeenTours doesn't use the copyright of the event to promote, how can I tell if I'm booking for the correct tour?

Check the schedule and venue of the event! That should giveaway which event we're offering shuttles for!
Normally, for large venues, there's only one event per venue per day. If there are other events within the same venue (like a convention center), it's still in the same vicinity.
Bottomline, if you want to go somewhere at a specific date and time and we offer shuttles to that place on that scheduled date/time, then you're welcome to book with us!

PHILIPPINE CONCERT + FESTIVAL SHUTTLES

PASSENGER TTTERMS + CONDITIONS

GUIDELINES AT A GLANCE

TELEGRAM

DEFINITION OF TERMS

NO TELEGRAM = NO SERVICE POLICY

PAID PASSENGER GROUP CHAT

RELATED LINKS

TTTOUR DDAY

DISPATCH TRIP : PLACE OF ORIGIN > DESTINATION

DEFINITION OF TERMS

PASSENGER CALL TIME

DISPATCH TIME

PICKUP POINT

MEETUP POINT

SHUTTLE REPRESENTATIVE

SHREP RESPONSIBILITIES

CHECK-IN

EARLY DISPATCHES

PRIORITY SEATING

SOUVENIR BOARDING PASSES + WRISTBANDS

PLACE OF ORIGIN > DESTINATION GUIDELINES

Last chance passengers cannot select their dispatch time unless the TM says there are options

TwoTeenTours is not obligated to serve Last Chance passengers if there are no availabilities

Last Chance passengers will not be entitled to any additional freebies, if any

If a Last Chance Passenger has no Valid ID to present, boarding won't be allowed

If an underage or Last Chance passenger does not fill the online waiver, they cannot board

TTTOUR DDAY

AT THE VENUE (DESTINATION)

HQ - TTTEAM HEADQUARTERS

ON-SITE SHUTTLE POLICY - FOR 1-HOUR A/C USE

All TwoTeenTours shuttles are allowed to use 1-hour of a/c in the parking.

Shuttle passengers need to agree when that time will be and inform the driver.

If the driver refuses to turn the a/c on, please report to HQ immediately.

You may eat / sleep / freshen up inside your vehicles during the 1-hour use.

Even when the a/c is off, you may still hang out inside the vehicle.

The 1-hour is accumulated and cannot be 1-hour per person or per group.

It's to be decided as a group, when that 1-hour will be.

The 1-hour aircon cannot be extended or repeated.

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ON-SITE SHUTTLE POLICY - LEAVING OF ITEMS IN SHUTTLE

Only non-valuables are allowed to be left - example: towel, pillow, jacket, extra clothes, tumbler.

If you leave valuables, TwoTeenTours, our TTTeam, drivers, and the vehicle supplier will not be responsible for the loss or damage of the item.

Prohibited valuables - documents (id/passport), money (card, cash, checkbook, passbook, etc.), gadgets (laptop, camera, tablet, etc.)

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PASSENGERS WITHOUT EVENT TICKETS

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HOW TO PREPARE FOR A DAY ON TTTOUR

Bring all your own necessities: water jug/bottle, medications, toiletries. But please don't bring your very expensive, branded tumblers so that if anything gets lost in the chaos, you don't miss it.

There are no walkable convenience stores, restaurants, or banks.

Depending on the organizer, there might be a mobile ATM. But bring cash already, because there won't always be a place to withdraw cash.

Bring your own snacks, because even if there are meals for sale, there might not be a lot of snacks.

Prepare to wait or have something to do that won't consume all your energy.

Bring cooling or drying items: towel, hand fan, extra clothes, umbrella, hat, shades, windbreaker or jacket. The weather is tricky in open-air spaces with little shade. Prepare for changes in the weather.

You may nap in your shuttle, so it's good to have a neck pillow with you.

The best tip? Prepare for a field trip!

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PHONE SIGNAL AT THE VENUE

Even with the power of a telecom sponsor, sometimes signal conks out because of the amount of people trying to communicate within the venue. This is why you need to coordinate with your shuttle group.

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POST-EVENT MEETING: COORDINATE WITH YOUR SHUTTLE GROUP

TTTOUR DDAY

RETURN TRIP : DESTINATION > POINT OF ORIGIN

POST-EVENT MEETING: COORDINATE WITH YOUR SHUTTLE GROUP

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POST-EVENT CHAOS

After the event, people tend to rush back to their vehicles so they can exit the premises as soon as possible. Please do not get overwhelmed by the chaos.

In the event your shuttle moves, our team will be prepared to help you locate your vehicle.

If you don't see your shuttle in the same place as before, go to the HQ / MOTTTHERSHIP.

If you plan to still buy food or drink or use the bathroom, please make sure your SHREP knows.

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NO-SHOW, NO-RESPONSE POLICY

Please be in your shuttle or the HQ / MOTTTHERSHIP within 30 minutes of the event ending.

If by the 45-minute mark you have not informed your SHREP where you are and you don't show up, the shuttle may leave without you and we cannot guarantee there are still seats or vehicles returning to your point of origin.